INTRODUCTION
Wavescab (India) Private Limited (hereinafter “wave’s”) recognizes the importance of privacy of its
users and also of maintaining confidentiality of the information provided by its users as a
responsible data controller and data processer.
This Privacy Policy provides for the practices for handling and securing user's Personal Information
(defined hereunder) by Wave's and its subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire
about any product(s) or service(s) made available by wave’s through any of wave’s customer interface
channels including its website, mobile site, mobile app & offline channels including call centers and
offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean
User and the term "we", "us", "our" shall mean wave’s. For the purpose of this Privacy Policy,
Website means the website(s), mobile site(s) and mobile app(s).
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of
this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not
use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties,
even if their websites/products are linked to our Website. User should take note that information and
privacy practices of waves’s business partners, advertisers, sponsors or other sites to which wave’s
provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is
recommended that you review the privacy statements and policies of any such third parties with whom
they interact.
This Privacy Policy is an integral part of your User Agreement with wave’s and all capitalized terms
used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the
User Agreement.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with Wave’s shall be primarily processed in India
and such other jurisdictions where a third party engaged by Wave’s may process
the data on Wave’s behalf. By agreeing to this policy, you are providing wave’s
with your explicit consent to process your personal information for the
purpose(s) defined in this policy. The data protection regulations in India
such other jurisdictions mentioned above may differ from those of your country
residence.
If you have any concerns in the processing your data and wish to withdraw your
consent, you may do so by writing to the following email id: info@wavescab.com.
However, if such processing of data is essential for us to be able to provide service to you,
then we may not be able to serve or confirm your bookings after your withdrawal of consent.
instance, if you want to book any international holiday package in fixed departures
(group bookings), then certain personal information of yours like contact details, gender,
dietary preferences, choice of room with smoking facility, any medical condition which may
require specific attention or facility etc. may have to be shared by us with our vendors
each city where you will stay, and they may further process this information for making
suitable arrangements for you during the holiday. Such sharing and processing of information
may extend to the hotel where you will stay or the tour manager who will be your guide during
the travel.
withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case,
we may have to refuse the booking altogether, or
- unreasonably restrict us to service your booking (if a booking is already made) which may further
affect your trip or may compel us to cancel your booking.
TYPE OF INFORMATION (WE COLLECT)
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfil our
legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by
us for the following purposes:
- Registration on the Website:
- Information which you provide while subscribing to or registering on the Website, including but not limited to
information about your personal identity such as name, gender, marital status, religion, age etc.,
your contact details such as your email address, postal addresses, frequent flyer number, telephone
(mobile or otherwise) and/or fax numbers. The information may also include information such as your
banking details (including credit/debit card) and any other information relating to your income
and/or lifestyle; billing information payment history etc. (as shared by you).
- Other information:
- We may also collect some other information and documents including but not
limited to:
- Transactional history (other than banking details) about your e-commerce activities, buying behaviour.
- usernames, passwords, email addresses and other security-related information used by you in relation
to our Services.
- Data either created by you or by a third party and which you wish to store on our servers such as
image files, documents etc.
- Data available in public domain or received from any third party including social media channels,
including but not limited to personal or non-personal information from your linked social media
channels (like name, email address, friend list, profile pictures or any other information that
is permitted to be received as per your account settings) as a part of your account information.
- Information pertaining any other traveller(s) for who you make a booking through your registered
Wave's account. In such case, you must confirm and represent that each of the other traveller(s)
for whom a booking has been made, has agreed to have the information shared by you disclosed to
us and further be shared by us with the concerned service provider(s).
- If you request Wave's to provide visa related services, then copies of your passport,
bank statements, originals of the filled in application forms, photographs, and any other
information which may be required by the respective embassy to process your visa application.
HOW WE USE YOUR PERSONAL INFORMATION:
- While making a booking
- While making a booking, we may use Personal Information including, payment details which include cardholder name,
credit/debit card number (in encrypted form) with expiration date, banking details, wallet details
etc. as shared and allowed to be stored by you. We may also use the information of travellers
list as available in or linked with your account. This information is presented to the User at
the time of making a booking to enable you to complete your bookings expeditiously.
- We may also use your Personal Information for several reasons including but not limited to:
-
- confirm your reservations with respective service providers;
- keep you informed of the transaction status;
- send booking confirmations either via SMS or WhatsApp or any other messaging service;
- send any updates or changes to your booking(s);
- allow our customer service to contact you, if necessary;
- customize the content of our website, mobile site and mobile app;
- request for reviews of products or services or any other improvements;
- send verification message(s) or email(s);
- validate/authenticate your account and to prevent any misuse or abuse.
- contact you on your birthday/anniversary to offer a special gift or offer.
- Surveys:
- We value opinions and comments from our Users and frequently conduct surveys, both online and offline.
Participation in these surveys is entirely optional. Typically, the information received is
aggregated, and used to make improvements to Website, other Sales Channels, services and to
develop appealing content, features and promotions for members based on the results of the surveys.
Identity of the survey participants is anonymous unless otherwise stated in the survey.
- Marketing Promotions, Research and Programs:
- Marketing promotions, research and programs help us to identify your preferences, develop programs
and improve user experience. Wave’s frequently sponsors promotions to give its Users the opportunity
to win great travel and travel related prizes. Personal Information collected by us for such
activities may include contact information and survey questions. We use such Personal Information
to notify contest winners and survey information to develop promotions and product improvements.
As a registered User, you will also occasionally receive updates from us about fare sales in your
area, special offers, new Wave’s services, other noteworthy items (like savings and benefits on
airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing
programs.
- In addition, you may look forward to receiving periodic marketing emails, newsletters
and exclusive promotions offering special deals.
- From time to time we may add or enhance services available on the Website.
To the extent these services are provided, and used by you, we will use the
Personal Information you provide to facilitate the service(s) requested.
For example, if you email us with a question, we will use your email address,
name, nature of the question, etc. to respond to your question. We may also
store such Personal Information to assist us in making the Website the better
and easier to use for our Users.
- Wave’s may from time to time launch reward programs by way of which users may stand
to win travel related rewards or other rewards. We may use your Personal Information
to enrol you in the rewards program and status of the same will be visible each time
you log in to the Website. Depending on the reward program, each time you win a
reward, Wave's may share your Personal Information with a third party that will be
responsible for fulfilling the reward to you. You may however choose to opt out
of such reward programs by writing to us. For various purposes such as fraud
detection, offering bookings on credit etc., we at times may verify information
of customers on selective basis, including their credit information.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Wave’s will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this polixclusive
travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
- Location:
- This permission enables us to give you the benefit of location specific deals and provide you
a personalized in-funnel experience. When you launch Wave’s cab app to make a travel booking,
we auto-detect your location so that your nearest airport or city is auto-filled. We also
require this permission to recommend you nearest hotels in case you are running late and
want to make a quick last minute booking for the nearest hotel. Your options are personalized
basis your locations. For international travel, this enables us to determine your time zone
and provide information accordingly
- SMS:
- If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making
a transaction and to validate your mobile number. This provides you a seamless purchase experience
while making a booking and you don’t need to move out of the app to read the SMS and then enter
it in the app.
- Phone:
- The app requires access to make phone calls so that you can make phone calls to hotels,
airlines and our customer contact centers directly through the app.
- Contacts:
- If you allow us to access your contacts, it enables us to provide a lot of social features
to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends
to try our app, send across referral links to your friends, etc. We may also use this
information to make recommendations for hotels where your friends have stayed.
This information will be stored on our servers and synced from your phone.
- Photo/ Media/ Files:
- The libraries in the app use these permissions to allow map data to be saved to your phone's
external storage, like SD cards. By saving map data locally, your phone doesn't need to
re-download the same map data every time you use the app. This provides you a seamless
Map based Hotel selection experience, even on low bandwidth network.
- Wi-Fi connection information:
- When you allow us the permission to detect your Wi-Fi connection, we optimize your
experience such as more detailing on maps, better image loading, more hotel/ flights/ package
options to choose from, etc.
- Device ID & Call information:
- This permission is used to detect your Android ID through which we can uniquely identify users.
It also lets us know your contact details using which we pre-populate specific fields to ensure
a seamless booking experience.
- Calendar:
- This permission enables us to put your travel plan on your calendar.
- IOS Permissions:
- Notifications:
- If you opt in for notifications, it enables us to send across exclusive deals, promotional offers,
travel related updates, etc. on your device. If you do not opt for this, updates for your travel
like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through
SMS.
- Contacts:
- If you opt in for contacts permission, it enables us to provide a lot of social features to you
such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our
app, send across referral links to your friends, etc. We will also use this information to make
recommendations for hotels where your friends have stayed. This information will be stored on
our servers and synced from your phone.
- Location:
- This permission enables us to give you the benefit of location specific deals and provide you a
personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect
your location so that your nearest Airport or City is auto-filled. We require this permission to
recommend your nearest hotels in case you are running late and want to make a quick last-minute
booking for the nearest hotel. Your options are personalized basis your locations. For international
travel, this enables us to determine your time zone and provide information accordingly.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the Website are secured. This means all Personal Information you provide is transmitted
using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser
automatically encrypt, or scramble, data before you send it to us. Website has stringent security
measures in place to protect the loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the use of a secure server.
Once your information is in our
possession, we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any
permissions on its Website as covered above at any time. In case, you choose to do so then your
access to the Website may be limited, or we might not be able to provide the services to you.
You may withdraw your consent by sending an email to info@wavescab.com
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with Wave’s. You may also correct
your personal information or delete such information (except some mandatory fields) from your
user account directly. If you don’t have such a user account, then you write to
info@wavescab.com
ELIGIBILITY TO TRANSACT WITH Wave’s
You must at least 18 years of age to transact directly with Wave’s and also to consent to the
processing of your personal data.
PAYMENT SECURITY
Wavescab.com ensures that every transaction you conduct online is in a safe and secure environment.
To achieve this, wavescab.com is protected by Secured Socket Layer (SSL) technology by VeriSign,
the leaders in encryption technology. The process of encryption takes your credit card information
and converts it into bits of code that are securely transmitted over the Internet. This scrambled
data cannot be read as the information travels over the Internet. Your credit card details may be
shared with our service providers or vendors to the extent deemed to be necessary.
If you are more comfortable with giving your credit card information over the phone, you can call our
Customer Service Centre on 7411441101
If you have any additional queries or concerns please email us and we will reply within 24 hours.
CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time to time to suit various legal,
business and customer requirement. We will duly notify the users as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us at info@wavescab.com.
Wave’s shall endeavour to respond to all reasonable concerns and inquires.